Refund policy
Last Updated: May 2026
Our 30-Day Satisfaction Guarantee
We stand behind the quality of every Yasma Coffee product. If you genuinely try our product and are not satisfied, contact us within 30 days of delivery and we will work to make it right — offering a replacement, store credit, or refund at our discretion.
To protect the integrity of this offer and ensure it remains available to genuine customers, ALL of the following conditions must be met for a claim to be considered valid.
Eligibility Conditions
To be eligible for our satisfaction guarantee, all fifteen (15) of the following conditions must be satisfied:
Condition 1 — Time Window Your claim must be submitted within 30 days of the confirmed delivery date — not the order date. Claims submitted after the 30-day window will not be accepted under any circumstances.
Condition 2 — First Order Only The guarantee applies exclusively to your first order from yasmacoffee.com. It is limited to one claim per household address, one claim per email address, and one claim per payment method.
Condition 3 — Minimum Usage Requirement A minimum of five (5) capsules must have been brewed and consumed before a claim will be reviewed. Completely unused products are not eligible.
Condition 4 — Email Only All claims must be submitted by email to support@yasmacoffee.com with the subject line: "Satisfaction Guarantee Request — Order #[Your Order Number]". Claims submitted via any other channel will not be processed.
Condition 5 — Customer Response Requirement You must respond to any follow-up from our team within seven (7) business days. Claims with no response will be automatically closed and will not be reopened.
Condition 6 — Photo Evidence Required Your claim email must include: (a) a photo of the product box showing the batch or lot number on the bottom, and (b) a photo of the remaining capsules inside the box. The review clock does not begin until all photos are received.
Condition 7 — One Lifetime Claim Per Customer The guarantee is limited to one claim per customer per lifetime across all Yasma Coffee products and domains.
Condition 8 — Direct Purchase Only The guarantee applies exclusively to products purchased from yasmacoffee.com. Products purchased through third-party retailers or marketplaces are not eligible.
Condition 9 — Canada and United States Only The guarantee is available only to customers with a verified shipping address in Canada or the United States.
Condition 10 — Valid Payment Method Orders placed using discount codes that reduced the purchase price by 50% or more are not eligible for a monetary refund. Store credit equal to the net amount paid will be offered instead.
Condition 11 — Identity Verification You must verify your identity by confirming: (a) the email address used at checkout, (b) the last four digits of the payment method, and (c) your full shipping address.
Condition 12 — Business Day Processing Claims are reviewed Monday through Friday, excluding Canadian federal holidays. Our team will respond to complete and verified claims within five (5) business days of receiving all required information.
Condition 13 — No Chargeback Before Resolution By submitting a claim, you agree to allow Yasma Coffee five (5) full business days to respond before initiating any chargeback or payment dispute. Customers who initiate a chargeback before this window expires automatically forfeit their eligibility for the guarantee.
Condition 14 — Promotional Order Resolution Orders where a discount of 20% or more was applied at checkout are not eligible for a monetary refund. Store credit equal to the net discounted amount paid will be offered as the sole resolution.
Condition 15 — Machine Compatibility Dissatisfaction based solely on machine incompatibility is not covered. Our capsules are Nespresso Original Line only, as clearly stated on all product pages, at checkout, and on packaging.
What We Offer Upon Approval
Upon approval of a valid claim meeting all fifteen conditions, we will offer one of the following at our sole discretion: a replacement box of a different blend; store credit equal to the value of the eligible product, valid for 12 months; or a refund to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable unless the issue was caused by an error on our part.
What Is NOT Covered
Machine incompatibility; damage from improper storage or misuse; undelivered orders without a completed carrier investigation; repeat orders and subscription renewals beyond the first order; claims submitted after 30 days; claims submitted via any channel other than the designated email; and claims that do not meet all fifteen eligibility conditions.
Damaged or Incorrect Orders
If you receive a damaged product or incorrect item, contact us within seven (7) days of delivery at support@yasmacoffee.com with a photo of the issue and your order number. We will replace affected items at no cost. Damaged or incorrect order claims are separate from the satisfaction guarantee and are not subject to the first-order limitation.
Subscription Charge Policy
Subscription charges that have been processed and for which shipping has been confirmed are generally non-refundable. As a one-time courtesy, if you contact us within 24 hours of a subscription charge and shipping has not yet been confirmed, we will cancel and refund that charge. This courtesy is available once per customer.
